FAQ
Got questions? We’ve got answers, explore our FAQs below to quickly find what you need, or reach out to us if you’d like a little extra help.
General
What is Keep The Faith all about?
Keep The Faith is more than just an apparel brand, it’s a movement. Every product is designed to inspire strength, resilience, and conviction in your everyday journey.
Where are your products made?
We partner with trusted U.S.-based fulfillment centers to ensure high-quality printing and reliable delivery across the United States.
What types of products do you offer?
Our collections include premium t-shirts, hoodies, hats, tote bags, phone cases, water bottles, and lifestyle accessories, all carrying the Keep The Faith message.
How can I contact customer support?
You can reach us anytime through our Contact Page or via email at jacob@keepthefaith.shop, and our support team will respond as quickly as possible.
Shipping
How long does processing take?
All orders are processed within 2–3 business days before shipping & Standard shipping within the U.S. takes 5–7 business days after processing.
How much does shipping cost?
We offer a flat-rate shipping fee of $4.99 on all U.S. orders.
Do you ship internationally?
At this time, we only ship within the United States.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow your package in real time.
Returns
What is your return policy?
We accept returns within 14 days of delivery for items that are unused, unwashed, and in original condition.
How do I start a return?
Simply contact our support team with your order number, and we’ll provide return instructions.
Do you cover return shipping costs?
Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective, or incorrect.
How long does it take to receive a refund?
Once we receive and inspect your return, approved refunds are processed within 5–10 business days to your original payment method.